Shipping

Pickup
  • Pickup is available from our Moorabbin warehouse. 
  • Please select "Pickup" in your cart when you checkout.
  • Pickups available Monday-Friday between 2:00-5:00pm
Shipping
  • We are proud to provide FREE SHIPPING Australia Wide. This excludes large or bulky items.
  • We are committed to fast and careful shipping.
  • Depending on the item and size, shipping will be either via Australia Post eParcel or by a range of high quality couriers such as Toll or TNT. Large kits are sent with courier and therefore cannot be delivered to PO Boxes.
  • You will be issued a number to track your parcel via web
  • Shipping occurs Monday through Friday excluding all holidays. Occasionally, your shipment will go out the day after your payment is received, but will always be processed within 2 business days of payment.
  • All parcels sent must be signed for. If no-one is home, the postie will put a collection card in your post box, advising that the package will be held at your local Post Office awaiting your collection. 
Insurance
  • Postage insurance is included in your order
  • We will replace or refund you in full once it is confirmed by the carrier that your package has been lost.
  • We follow the carrier's investigation process, which can take up to 10 working days for full resolution.