No Risk Return
If you are unhappy with the product for whatever reason, please contact us within 14 days of receipt of the item to arrange for a return and refund. You will be given a Return Authorisation number (RA#), which should be clearly marked on your return package.The package should be unopened in its original packaging. Please note we charge $15 admin restock fee for all unwanted returns that are under 10kg. For items over 10kg, the restocking fee will be determined according to shipping costs. There is a $55 admin restock fee for all unwanted kits.
In Addition, please see our warranty section.
If the item is found to be damaged or
faulty within 7 days of receiving the item, please contact us at firstname.lastname@example.org
We may run through some standard questions
and ask you to perform a few tests before returning the item.
This is to ensure that the item is indeed faulty. Once we receive the item we will
test it ourselves and ensure that it is faulty and if so will offer
you a full refund or replacement. We will of course also refund
your return postage.
If we find the productworks fine, we will
not approve a replacement or refund, and will return it to you.
Although this hardly ever happens, sometimes, an incorrect item may be posted (This
happens less than 1% of the time).
In this unlikely case, please let us know and we will rectify the problem
immediately (at our cost of course).
Cancellations may be requested at any time after your order is placed. However, if your item has already been picked and has been added to our postal processing queue, we will no longer be able to accept the cancellation. You may of course return any unopened item within 7 days for a full credit less any postage expenses we may have incurred.
If an item is unwanted, you can return
it to us for a refund of the cost of the item (obviously we cannot
refund the postage and handling charged). Please ensure that
unwanted items remain unopened and unused.